When paying through Friends & Family you aren’t able to get a refund through PayPal.
At BUMP, we recommend users call their banks immediately to try and organise a ‘chargeback’. This is basically a way of getting a refund through your bank in times of potential fraud. Make sure to explain to them your current situation and see whether this is possible.
We are happy to provide screenshots of your conversation to strengthen your case. Please email firstname.lastname@example.org to request this.
In the future, make sure to pay through BUMP to ensure you're fully protected!