BUMP Support is available Monday to Friday and normally responds within a few hours.

When contacting us please include your BUMP username and as much information as possible so we can help you effectively.

  • BUMP Support will only communicate with the owner of an account
  • Conversations regarding refunds or claims may take longer to receive a response

How to contact BUMP Support

Email

Our address is hello@sobump.com

Website

Select this button in the bottom right corner of this page to open a conversation with BUMP Support.

BUMP app

On your BUMP profile page, select the ⚙️ icon in the top left hand corner, click 'Support' and follow our help centre to open a conversation.

Where can you locate your previous conversations with BUMP Support?

  1. Open your BUMP profile page via our mobile app
  2. Select the ⚙️ icon in the top left corner
  3. Select 'Support Conversations'

If 'Support Conversations' does not display:

  1. On our mobile app select 'Support' via the ⚙️ icon on your BUMP profile page
  2. Select 'Chat Now' via one of the topics
  3. Your previous conversations will display
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