FAQs

Frequently Asked Questions

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35 articles in this collection
Written by Sam Howarth

Followers explained

Community
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Written by Sam Howarth
Updated over a week ago

How can I get more followers?

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Updated over a week ago

BUMP Fee Explained

6% + PayPal
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Updated over a week ago

What is BUMP + PayPal Protection?

Full refund if anything goes wrong
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Updated over a week ago

Why is my money is pending in PayPal?

Check out the following reasons but make sure to contact Support & PayPal
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Written by Sam Howarth
Updated over a week ago

How much does shipping cost on BUMP?

Ask the seller!
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Written by Sam Howarth
Updated over a week ago

How do I receive reviews?

In order to receive a review, please complete the transaction through BUMP
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Written by Sam Howarth
Updated over a week ago

The buyers payment failed, why?

PayPal account issues / internet connection
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Written by Sam Howarth
Updated over a week ago

I have sold an item but the listing included incorrect item info, what can I do?

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Written by Sam Howarth
Updated over a week ago

A seller has issued a refund without speaking to me, what can I do?

Get in touch with the seller and complete the transaction
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Written by Sam Howarth
Updated over a week ago

The buyer wants a refund, what can I do?

Get the seller to request a refund
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Written by Sam Howarth
Updated over a week ago

Can I trade on BUMP?

We do not encourage trading
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Written by Sam Howarth
Updated over a week ago

Can I use stock images on my BUMP listing?

No, they will be removed by our team of moderators
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Updated over a week ago

Can I return an item I purchased?

Speak with the sellers
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Updated over a week ago

Who is in charge of paying for international duties and taxes?

The buyer
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Updated over a week ago

What happens if there is an issue with the transaction? (Seller does not ship item, item is damaged, etc)

Try work it out then elevate a claim with PayPal
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Written by Sam Howarth
Updated over a week ago

I received an item I purchased and it did not come as described, how do I get a refund?

Try work it out and if in doubt elevate a claim with PayPal
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Written by Sam Howarth
Updated over a week ago

I purchased a fake item, how do I get my money back?

Claim with PayPal and report this to BUMP
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Written by Sam Howarth
Updated over a week ago

I bought an item but the seller is not responding?

Give it a reasonable amount of time then claim through PayPal
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Written by Sam Howarth
Updated over a week ago

BUMP Code of Conduct

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Written by Sam Howarth
Updated over a week ago

When I attempt to purchase an item, I get a PayPal error. What’s going on?

For all the reasons listed below, but please hit us up if you have any q's!
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Written by Sam Howarth
Updated over a week ago

Fee breakdown

6% marketplace fee
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Written by Sam Howarth
Updated over a week ago

This listing looks suspicious, what should I do?

Report the listing immediately
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Written by Sam Howarth
Updated over a week ago

How do I purchase an item?

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Written by Sam Howarth
Updated over a week ago

How can I leave feedback for a user?

You can leave feedback right after you finish a transaction
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Written by Sam Howarth
Updated over a week ago

How do I delete my account?

Contact hello@sobump.com and we’ll handle this for you
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Written by Sam Howarth
Updated over a week ago

How do I edit my listing?

Hit "Edit" on the bottom of your listing
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Written by Sam Howarth
Updated over a week ago

How can I delete a listing?

Just hit the 3 dots on the listing and select delete
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Written by Sam Howarth
Updated over a week ago

Can I change my location?

Yes you can!
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Written by Sam Howarth
Updated over a week ago

I’m seeing the ‘User Restricted’ pop up, what does this mean?

We banned this user for the safety of the community
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Written by Sam Howarth
Updated over a week ago

I am no longer able to contact a user, what’s going on?

Deleted account +/or infringement of Terms & Conditions
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Written by Sam Howarth
Updated over a week ago

A buyer told me to post to a different address as stated on their PayPal invoice, is this safe?

No! Only post to the address linked to their PayPal
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Written by Sam Howarth
Updated over a week ago

Another user asked if we can conduct a transaction through PayPal gift or invoice, is this safe? Am I allowed to do this?

This is not safe! Please report this user to BUMP immediately
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Written by Sam Howarth
Updated over a week ago

I don’t have Facebook, can I still make an account?

Yes! You can join BUMP with email too.
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Written by Sam Howarth
Updated over a week ago

Can I change my username?

Yes, send support a message or email us at hello@sobump.com
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Written by Sam Howarth
Updated over a week ago