FAQs

Frequently Asked Questions

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Written by Sam Howarth

BUMP Fee Explained

6% + PayPal
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Written by Sam Howarth
Updated over a week ago

What is BUMP + PayPal Protection?

Full refund if anything goes wrong
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Written by Sam Howarth
Updated over a week ago

Why is my money is pending in PayPal?

Check out the following reasons but make sure to contact Support & PayPal
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Written by Sam Howarth
Updated over a week ago

How much does shipping cost on BUMP?

Ask the seller!
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Written by Sam Howarth
Updated over a week ago

The buyers payment failed, why?

PayPal account issues / internet connection
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Written by Sam Howarth
Updated over a week ago

I have sold an item but the listing included incorrect item info, what can I do?

Refund the buyer and complete the order again with the correct information
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Written by Sam Howarth
Updated over a week ago

The buyer wants a refund, what can I do?

As a BUMP seller the decision to refund a buyer is at your discretion
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Written by Sam Howarth
Updated over a week ago

Can I use stock images on my BUMP listing?

Yes, but BUMP moderators may remove your listing if it looks suspicious
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Written by Sam Howarth
Updated over a week ago

Can I return an item I purchased?

Speak with the sellers
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Written by Sam Howarth
Updated over a week ago

Who is in charge of paying for international duties and taxes?

The buyer
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Written by Sam Howarth
Updated over a week ago

What happens if there is an issue with the transaction? (Seller does not ship item, item is damaged, etc)

Contact us
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Written by Sam Howarth
Updated over a week ago

I received an item I purchased and it did not come as described, how do I get a refund?

Contact us
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Written by Sam Howarth
Updated over a week ago

I purchased a fake item, how do I get my money back?

Contact us
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Written by Sam Howarth
Updated over a week ago

I bought an item but the seller is not responding?

Give it a reasonable amount of time then contact us
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Written by Sam Howarth
Updated over a week ago

When I attempt to purchase an item, I get a PayPal error. What’s going on?

For all the reasons listed below, but please hit us up if you have any q's!
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Written by Sam Howarth
Updated over a week ago

Fee breakdown

6% marketplace fee
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Written by Sam Howarth
Updated over a week ago

How do I purchase an item?

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Written by Sam Howarth
Updated over a week ago

How do I edit my listing?

Hit "Edit" on the bottom of your listing
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Written by Sam Howarth
Updated over a week ago

A buyer told me to post to a different address as stated on their PayPal invoice, is this safe?

No! Only post to the address linked to their PayPal
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Written by Sam Howarth
Updated over a week ago

Another user asked if we can conduct a transaction through PayPal gift or invoice, is this safe? Am I allowed to do this?

This is not safe! Please report this user to BUMP immediately
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Written by Sam Howarth
Updated over a week ago