To avoid this from happening, please make sure to ask the seller about the item condition and get as many pictures of the item as possible before purchasing. 

If you’re still not happy with the item, then we recommend messaging the seller to come to a mutually satisfactory resolution. If you can’t come to an agreement with the seller, then please contact us at hello@sobump.com

Of course, we'll be here for you if you want to chat anything through! 

Did this answer your question?