Our priority at BUMP is to make sure the community stays safe. We therefore offer you BUMP + PayPal protection just in case anything goes wrong with your transaction.

On BUMP there is a 6% fee that is covered by the seller. This enables us to keep the community protected and ultimately improve the experience for you.

Buyer: When am I covered?

Here is a list of examples of when you would be covered under buyer protection: 

  • You bought a Supreme x Gucci Box Logo, but received a pair of socks
  • You bought something but didn’t receive it
  • You bought an item described as “new,” but received something that was used
  • You purchased 3 items, but only received 2
  • The item was damaged during shipping
  • The item is missing major parts (that the seller didn’t report)
  • You purchased an item described as authentic, but received a knockoff instead

To be protected you must follow BUMP and PayPal procedures correctly

Seller: When am I covered? 

Our Seller Protection program helps guard you from losing money to claims and chargebacks. Seller Protection covers two particular types of buyer complaints:

  • "Unauthorized transaction" - For example if the accountholder claims that he/she didn't authorize the payment 
  • "Item not received" - A buyer pays for an item, but claims he/she didn't receive it

There are a few requirements that you must follow to ensure you stay protected. Check out this link for more info on this.

If you experience any of the above then we'll work closely with you to get you a refund.

How can I get a refund?

If any of the above happen, then please send support a message either in app or by emailing hello@sobump.com. In this message, please specify what the issue is, so our team can help you out asap. We'll then take you through the process of getting a refund and will be there for you if you have any questions or just want to talk things through. 

The fee 

BUMP COMMISSION

6%

+

DOMESTIC PAYPAL FEES

2.9% + 30¢*

**PayPal charges 4.4% + 30 cents when either the buyer or seller are international.

**In EUR the fee is 3.4% + €0.35 EUR per transaction.

Note: This is 6% of the total price including shipping 

6% is the lowest marketplace fee out there and its the minimum needed to help cover our costs and take BUMP forward.

Things to look out for 👮

A common way for scammers to operate is to offer a lower price to entice users to complete the transaction off BUMP. People who attempt to conduct transactions off BUMP are almost always scammers. Any transactions that are completed off the app are not eligible for BUMP Protection and may not be eligible for PayPal protection either. For your safety, our team of moderators are monitoring fake listings and suspicious activity 24/7 to ensure all transactions are done safely through the BUMP checkout. So make sure to always complete your transaction through the checkout, to stay protected 💪

Also, make sure to post the item to the address that is specified by the buyer on the order summary page!

If you guys have any questions at all on the above, then please feel free to give us a shout! We're always happy to chat things through ✊

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